Shipping policy

SHIPPING POLICY

Where we deliver

Ordelia Home currently delivers to supported destinations within the European Union. The countries available for a particular product will appear during checkout.

Product availability and delivery options may vary according to the destination and fulfilment location.

Processing and delivery times

Most orders are processed and dispatched on the next business day. Estimated delivery within the European Union is normally 3–8 business days after dispatch.

These times are estimates rather than guarantees. Products made to order or affected by exceptional delays may require additional time. We will contact you if we become aware of a significant delay.

Shipping charges

The applicable shipping charge is calculated according to the product, parcel size and destination. The complete delivery charge will be shown at checkout before you submit your order.

We will not add undisclosed shipping charges after purchase.

Large products

Furniture, swings and other oversized products are delivered directly to the customer’s address by courier. Large-item shipping charges may be higher and are normally calculated per item.

Fulfilment partners

Orders may be dispatched directly by one of our approved European fulfilment partners. If your order contains products from different brands or fulfilment locations, it may arrive in separate parcels and on different dates.

Tracking

When tracking is available, the tracking information will be sent automatically after dispatch. The carrier used depends on the destination and fulfilment location.

Delivery address

Please confirm that your name, address, postcode, telephone number and email address are correct before placing your order.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started.

Delivery and risk

When Ordelia Home arranges delivery, the risk of loss or damage remains with us until you, or a third party chosen by you other than the carrier, takes physical possession of the goods.

If a parcel arrives visibly damaged, photograph the parcel and product and contact us promptly.

Undeliverable or refused parcels

Additional charges caused by an incorrect address, repeated failed delivery attempts or an unjustified refusal of delivery may be deducted from any refund where permitted by law.

Questions

For shipping assistance, email oluchysaviour@gmail.com and include your order number.